Cancellation Policy

APPOINTMENTS 2 HRS OR MORE - Please pay a non-refundable deposit of $30 upon receipt of your confirmation e-mail to secure your space (unless you are using a voucher). It can be transferred to another date if you have to reschedule your appointment (provided you have provided 48 hours notice). Bank account Name: Angelica Number: 02-0360-0117050-000 CANCELLATIONS/RESCHEDULING - Please provide at least 48 hrs notice to avoid the cancellation/reschedule fee (50% of your treatment cost or 100% for special offerings). It is very hard to refill your spot at short notice. Rescheduling will not be possible until amount owing is settled. VOUCHERS – must be used before expiry date. If you cancel your appointment the voucher will become void. If you have to reschedule please provide 48 hrs notice otherwise the voucher will be void. Vouchers are non-refundable and cannot be exchanged for cash. ILLNESS - If you are feeling unwell, have any cold/flu symptoms or other infection (inc COVID) you will need to reschedule your appointment (providing 48 hours notice). Treatments are not possible if there is any infection present as it could spread and worsen symptoms plus the chance of passing on to your therapist. If you are a close contact please get a RAT test done, if it is negative you do not need to rearrange your appointment. SURGERY – You need to wait between 6-18 months following surgery before you can have body massage/treatments, depending on the seriousness of your procedure. This needs to be confirmed by your GP or treating practitioner. NON-SUITABILITY - If you attend for your appointment and it is apparent that it is unsuitable to have the treatment, for any reason, then the full amount will be payable. The room is booked for you and I am unable to offer it to someone else at such short notice. NON-ATTENDANCE - You will be responsible for the full amount. PARKING - You are most welcome to park on the drive if there is room. However, the entrance is quite narrow and is at your own risk. Alternatively, park on the driveway between the grass verges, or on the grass (at your own risk as per council regulation) or parking spaces just across the road in Meura Street.

Contact Details

• Tamihana Street

  Angelica Holistic Beauty & Spa Therapies 15 Tamihana Street, Matamata, New Zealand

  + 07 888 6118

  angelicatherapies@xtra.co.nz